Business Solutions

Frequently Asked Questions

Security FAQ

  • Is account access through the Business Solutions Online Account Management web site secure?

    Yes, account access is secure. Your browser plays a central role in communicating with us and ensuring security. Our security system has the highest security standards and supports only those browsers that incorporate Secure Socket Layer (SSL) 3.0 or higher for data encryption. SSL is a software based security protocol that encodes data before it is transmitted over the Internet.
    In addition, for security purposes, the view of your account information on our site will close if there is no page activity for a period of 15 minutes or more. The page terminates thereafter. Further, your account information is stored behind a firewall and is in no way directly connected to the Internet. These security features are also utilized when contacting us through the Business Solutions Online Account Management web site.
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  • What is encryption and how is it used to protect my account information?

    Encryption is the transformation of data into an unreadable form, and decryption is the reversal of that process. Both encryption and decryption require the use of a special code, usually referred to as the key. The security level of the key is dependent upon the browser itself and whether or not the browser is using 40-bit or 128-bit encryption. The encryption data provides a h3 degree of protection against tampering while data is moving through the Internet.
    Many browsers today offer both 40-bit and 128-bit versions of SSL. The 128-bit encryption provides a much higher level of security, as it is more than 300 X 1024 more secure than 40-bit encryption. Major commercial browsers, including the 4.0 and higher version of Netscape(TM) Navigator, 4.0 and higher versions of Microsoft Internet Explorer(TM), and 4.0 and higher versions of AOL(TM), include this software encryption. We suggest that customers use a browser that supports 128-bit encryption when visiting this site.
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  • What is a cookie and is it required to access my account?

    A cookie is a small piece of information sent by a web server to your computer's web browser. We require cookies to maintain your account identity as you move from page to page within our secure site. The cookie is deactivated and deleted when you log out or your secure session ends.
    If you require assistance with the download process, please contact your software provider at one of the following numbers: Netscape at 1-800-411-0707, Microsoft at 1-425-635-7123 (US) or 1-905-568-4494 (Canada), and AOL at 1-800-827-3338.
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  • Does my browser indicate whether or not a page is secure?

    Yes, an icon, such as a closed padlock or key will be displayed in the corner of your browser's window to let you know that your browser's encryption is active. An open lock or broken key icon (or no icon at all) can indicate that your connection is not encrypted.
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  • What can I do to ensure the security of my account information?

    - Never reveal your user id and password to anyone.
    - Always log off the web site before leaving your computer.
    - Always log off the web site before accessing other web sites.
    - Always log off the web browser.
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  • What happens if I forget to log off?

    For security reasons, the web site becomes disabled after 15 minutes of inactivity, and the Business Solutions Online Account Management connection will shut down. You must reconnect to the site in order to regain access to your account.
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